FAQ
Orders & payment
Which payment methods do you accept?
We accept Visa, Mastercard, American Express, UnionPay, PayPal, Shop Pay, Apple Pay and Google Pay.
Can I pay in installments?
Yes. With Klarna or Shop Pay Installments you can split your purchase into smaller payments. Simply choose the option at checkout to see the available plans.
Is my payment secure?
Yes. Our checkout is fully encrypted, and your payment details are processed securely. We never see or store your full card information.
Do you offer any discounts?
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Shipping
Where do you ship?
We ship to all addresses in the 48 contiguous United States and Washington, D.C. We’re currently unable to ship to Alaska, Hawaii, US territories, PO boxes or military (APO/FPO/DPO) addresses.
How long will it take to receive my clock?
Orders are delivered within 5–8 business days from the day you place your order.
How much does shipping cost?
Nothing. Shipping is free on every order, with no minimum purchase.
How can I track my order?
As soon as your clock is on its way, you’ll receive an email with a tracking link so you can follow your delivery.
Will I have to pay customs or import fees?
No. All duties, import fees and taxes are already included in our prices, so there’s nothing extra to pay when your clock arrives.
Returns
Can I return my clock if I change my mind?
Yes. You can return your clock within 30 days of delivery for a full refund, for any reason.
How do I start a return?
Contact us with your order number and we’ll send you a prepaid return label. Return shipping is free.
When will I get my refund?
We refund the full purchase price to your original payment method within 3 business days after your return arrives. Depending on your bank, it may take a few additional days to show on your statement.
What if my clock arrives damaged?
We’re sorry if that happens. Contact us with your order number and a photo of the damage, and we’ll send you a free replacement or issue a full refund.
Products
How do I choose the right clock size?
As a rule of thumb, a wall clock should take up about two thirds of the width of the furniture below it. For kitchens and smaller walls, 10–16 inches works well. Above a sofa or sideboard, go for 20 inches or larger. You’ll find the exact diameter on every product page.
Are your clocks silent?
Many of our clocks have a silent, non-ticking movement. Look for the “Silent” label on the product page, or browse our Silent Wall Clocks collection.
What if my clock stops working?
Every clock comes with a 1-year warranty. If anything goes wrong within the first year, contact us with your order number and a short description or photo, and we’ll send you a free replacement or issue a full refund.
Can you help me choose a clock?
Of course. Tell us about your room, your style and the wall you have in mind, and we’ll suggest clocks that fit. Just send us a message through our contact form.