Refund policy
Last updated: October 25, 2026
Returns
You can return any clock within 30 days of delivery for a full refund, for any reason. Return shipping is free.
How to start a return
Contact us at support@wallclockstudio.com with your order number. We will send you a prepaid return label for our US returns center. Items sent back without first contacting us cannot be processed.
Damaged, defective or wrong items
Contact us with your order number and a photo. We will send a free replacement or issue a full refund.
Exchanges
Contact us to ask about exchange options before returning your item.
Refunds
Once your return arrives, we refund the full purchase price to your original payment method within 3 business days. Your bank may need a few additional days to show the amount.
Warranty
Every clock comes with a 1-year warranty covering any defect or malfunction. We will send a free replacement or issue a full refund.
Contact
To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at support@wallclockstudio.com or use the contact details in our contact information policy.